Refund Policy

1. 30-Day Satisfaction Guarantee

At Fiventa, we stand behind our products. If you are not satisfied with your purchase for any reason, you may request a refund within 30 days of the delivery date. This guarantee is in addition to your statutory rights under the Australian Consumer Law and equivalent consumer protection laws in other jurisdictions.

We believe in the quality of our supplements and want you to feel confident when choosing Fiventa. If our product does not meet your expectations, we are here to make it right.

2. Eligibility for Refunds

To be eligible for a refund under our 30-Day Satisfaction Guarantee:

• Your refund request must be made within 30 days of receiving your order (as confirmed by delivery tracking or our records)
• Products should be returned in their original, unopened packaging where possible
• For opened products, at least 50% of the product must remain unused (e.g. for a 30-capsule bottle, at least 15 capsules should remain)
• You must have purchased the product directly from us (quixeralvik.world) and not from a third-party retailer

3. How to Request a Refund

To request a refund, please contact our customer support team at admin@quixeralvik.world with the following information:

• Your order number (found in your order confirmation email)
• Reason for the refund request (helps us improve our products and services)
• Whether the product was opened or unopened

We will acknowledge your request within 24 hours (on business days) and provide instructions for returning the product if a return is required. In some cases, we may approve a refund without requiring a return (e.g. for unopened products or at our discretion).

4. Refund Process and Timeline

• Once we receive and inspect your return (if required), we will notify you of the approval or rejection of your refund within 5 business days
• If approved, your refund will be processed to your original payment method within 7–10 business days
• Depending on your bank or card issuer, it may take additional time for the refund to appear on your statement
• Refunds are issued in the same currency as the original payment

5. Return Shipping

Shipping costs for returns are the responsibility of the customer unless:

• The product is defective or damaged upon arrival
• We have sent the wrong product
• The product does not match the description on our website

In such cases, we will arrange and cover the cost of return shipping. We recommend using a trackable shipping service when returning products and retaining proof of postage.

6. Australian Consumer Law

Our refund policy does not exclude or limit your rights under the Australian Consumer Law (ACL). If goods are faulty, not as described, do not do what they are supposed to do, or do not meet a consumer guarantee, you may be entitled to a remedy (repair, replacement, or refund) at no extra cost.

For goods that fail to meet a consumer guarantee, we will work with you to provide an appropriate remedy. In such cases, return shipping may be covered by us.

7. Non-Refundable Situations

Refunds may not be granted in the following situations:

• Products that have been used beyond a reasonable amount (more than 50% consumed)
• Products purchased on final sale or clearance where this was clearly indicated at the time of purchase
• Returns requested more than 30 days after delivery
• Products purchased from third-party retailers (please contact the retailer for their return policy)
• Products that have been damaged due to misuse, improper storage, or circumstances beyond our control

8. Damaged or Defective Products

If you receive a damaged or defective product, please contact us immediately with photographs of the damage or defect. We will arrange a replacement or full refund at no additional cost, including covering return shipping where applicable.

We take quality seriously and appreciate your feedback so we can address any issues with our suppliers or processes.

9. Exchanges

If you wish to exchange a product for a different variant (e.g. different flavour or size), please contact us. We will process the return and ship the replacement product. Any price difference will be charged or refunded as applicable.

10. International Orders

For orders shipped outside Australia, the same 30-day refund policy applies. You are responsible for return shipping costs unless the product is defective or we have made an error. Customs duties and taxes paid on import are generally non-refundable by us.